Privacy policy
Last updated: 19 April 2026
Arôme Presence operates this store and website, including all related information, content, features, tools, products, and Services, in order to provide you, the customer, with a personalised shopping experience (the “Services”). Arôme Presence is Powered by Shopify, enabling us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing the Services, you confirm that you have read this Privacy Policy and understand how your data is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you or another individual. Personal information does not include anonymised or de-identified data that cannot reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details, including your name, billing address, shipping address, phone number, and email address
- Financial information, including credit/debit card numbers, payment details, transaction information, and payment confirmation
- Account information, including username, password, security questions, preferences, and settings
- Transaction information, including items viewed, added to cart, wishlist items, purchases, returns, exchanges, or cancellations
- Communications with us, including customer support inquiries and messages
- Device information, including IP address, browser type, device information, and unique identifiers
- Usage information, including how you interact with and navigate the Services
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you (e.g., account creation, purchases, communication)
- Automatically through the Services (e.g., cookies, device data, usage tracking)
- From service providers acting on our behalf
- From partners or third-party sources
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving the Services
To process payments, fulfil orders, manage accounts, provide customer support, handle returns and exchanges, and personalise your shopping experience.
Marketing and Advertising
To send promotional communications via email, SMS, or mail, and to display targeted advertisements based on your activity and purchases.
Security and Fraud Prevention
To protect accounts, detect fraudulent or illegal activity, and ensure secure transactions.
Communication
To respond to inquiries, provide support, and maintain our business relationship.
Legal Compliance
To comply with applicable laws, legal requests, or enforce our policies and rights.
How We Disclose Personal Information
We may disclose personal information in the following situations:
- With Shopify and service providers (e.g., payment processors, analytics, logistics, customer support, cloud storage)
- With marketing and business partners for advertising and promotional purposes
- When you direct or consent to sharing information
- Within our corporate group or affiliates
- In connection with business transactions such as mergers, acquisitions, or bankruptcy
- To comply with legal obligations or protect our rights
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.
Information you provide will be shared with Shopify and potentially third parties in other countries. Shopify may process data from your interactions with our store and other merchants to improve its services.
Depending on your location, you may have rights regarding how Shopify processes your data. More information can be found in Shopify’s Privacy Policy.
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices, content, or security.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you believe a child has provided personal information, please contact us so we can delete it.
Security and Retention of Information
No system is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary for business, legal, or operational purposes.
Your Rights and Choices
Depending on your location, you may have rights including:
- Right to access your personal information
- Right to deletion
- Right to correction
- Right to data portability
- Right to opt out of marketing communications
If you reside in the UK or EEA, you may also have the right to object to processing, restrict processing, or withdraw consent.
Complaints
If you have concerns about how we handle your data, you may contact us or file a complaint with your local data protection authority.
International Data Transfers
Your data may be transferred and processed outside your country of residence. When transferring data outside the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions or wish to exercise your rights, contact us at:
For data protection purposes, Arôme Presence is the data controller of your personal information.